Microsoft Customer Service is bad Part 2

Post by **BreakmanX** » Sat Oct 13, 2007 11:52 am

Ok, so everyone here knows my experience with Xbox customer service. And everyone knows the arguments I've had with various other people about it over the last few months.

I'm not the only one: http://kotaku.com/gaming/customer-servi ... 310539.php

Number of Xbox 360s that have died on me: 3 dead Xbox 360s
Number of lights that I've encountered: 9 flashing red ones

Number of calls to 1-800-4MY-XBOX since March: 22 calls

Number of callbacks promised: 15

Number of callbacks received: 3

Number of SR's started: 9

Number of SR's closed or replaced due to being set up incorrectly: 5

Number of SR's closed due to issues actually being resolved: 2

Most Number of times I was asked my name and phone number during a single call: 11 times

Number of times I was told "Microsoft will contact you when the investigation is complete": 40+

Number of times that I ended up on the Spanish language hold line: 8

Total spent on Xbox 360 related products: $3120.78

Amount of XBL content not working properly: 25,600 points ($319.87)

Total time spent on the phone with 1-800-4MY-XBOX: 1 day, 2 hours, 55 minutes

Total time spent trying various remedies: 1 day, 9 hours, 55 minutes

TOTAL TIME TRYING TO RESOLVE ISSUES WITH MY XBOX 360's: 2 days, 2 hours, 50 minutes

Richie · Post by **Richie** » Sat Oct 13, 2007 5:17 pm

I was reading Kotaku today and just KNEW you'd like this article.

Post by **BreakmanX** » Sun Oct 14, 2007 1:49 pm

I'm a big fan of evidence that backs up what I say.

Mericks · Post by **Mericks** » Sun Oct 14, 2007 2:03 pm

BreakmanX wrote:I'm a big fan of evidence that backs up what I say.

I'm a fan of things that contradict what I say.

Post by **BreakmanX** » Sun Oct 14, 2007 2:12 pm

If I'm wrong, then I love that as well.

Richie · Post by **Richie** » Sun Oct 14, 2007 6:07 pm

They were very nice to me. *shrugs*

Post by **BreakmanX** » Sun Oct 14, 2007 6:32 pm

That's kind of one reason this made me happy. I was feeling like the only one they treat like poo. I'm glad to know that many others have had a worse experience than me. Makes me feel a bit less crazy.

WiizerFanboy · Post by **WiizerFanboy** » Sun Oct 14, 2007 7:15 pm

Richie wrote:They were very nice to me. *shrugs*

it's because they know that if they don't satisfy you, you will go on a killing rampage. they're trying to prevent another devastating act of terrorism.

Post by **BreakmanX** » Sun Dec 30, 2007 11:51 pm

Destructoid wrote:A poor fellow at the official Bungie.net forums is claiming that he had an Xbox Live account hacked for his Halo 3 Recon Armor, which was gifted to the victim by Bungie itself. What's worse, Microsoft is currently refusing to do anything about it, and the unfortunate known as Skyllus (creator of the Halo 3 suicide video) apparently even had Xbox Live's customer support hang up on him.

Despite Microsoft's claims of a hack-free Live, Skyllus alledges that this has happened three times in but two months, and this latest has even had the hijacker bragging up his sad work online. The hacker is believed to be part of the "o infamous o" clan, a group of the so-called "best" account thieves online.

If you check out the thread, you can see what a hassle it has been to get Microsoft to do anything about it. I've had to deal with Xbox Live's customer support before and I can lend my own testimony to how unhelpful, lazy and downright rude they can be.

http://www.destructoid.com/xbl-hacker-s ... 1919.phtml

Stormeagle · Post by **Stormeagle** » Mon Dec 31, 2007 12:15 am

wow you have bad luck my friend Thats why I still have my PS2...But I would like to get a 360 only in that shit never happens to me.

Muteki · Post by **Muteki** » Mon Dec 31, 2007 8:38 pm

Oh Microsoft. They reached the top so now they can fuck everyone over and get away with it.

Seriously, Microsoft seems to be getting worse and worse. It seems like they want to see how far they can go before people realize that Microsoft has competitors.

JerRyu · Post by **JerRyu** » Sat Jan 05, 2008 3:08 pm

Your experience sucks (breakmanX) I would have thrown my system away after the first hour. Your patience far exceeds anyone that I know

When I bought my first 360 (a year after it came out) the guy at BestBuy told me about the "red lights of death" and REALLY recommended the extended warranty.
Anyways, the reason I'm writing this is to say to anyone that is thinking about buying a 360 is definitely buy the extended warranty; because your fancy new 360 WILL FAIL!!!
I went through THREE 360's until I got one that actually worked for more than a day!
And even this one gives me the occasional E74 error, but I just shut down then restart and that seems to be working fine for me.

If I were to come up with an analogy for the XBOX 360 it would be: the games for the 360 would be the girl that you really like and go out with, while the 360 hardware itself is the dad that is jerk to you. You put up with the 360 only because it has the games you like.

JerRyu

WiizerFanboy · Post by **WiizerFanboy** » Sat Jan 05, 2008 3:27 pm

that's a pretty accurate analogy ...

Richie · Post by **Richie** » Sat Jan 05, 2008 5:10 pm

JerRyu wrote:If I were to come up with an analogy for the XBOX 360 it would be: the games for the 360 would be the girl that you really like and go out with, while the 360 hardware itself is the dad that is jerk to you. You put up with the 360 only because it has the games you like.

THANK you.

Someone that understands me.

WiizerFanboy · Post by **WiizerFanboy** » Sat Jan 05, 2008 5:39 pm

I understand you <: (